Refund policy

RETURNS

If you are not satisfied with your item, you may return it to us for a refund. Please contact us within 30 days for assistance with your return. We will ensure that the return process is smooth and hassle-free.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds

Once we have received and inspected your return, we will send you an email to notify you that we have received your returned item. If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.

Shipping

For a successful return of your order, please use the following address:

DIZMAN, c/o Kelim Atelier Berlin, Bergstr. 1, 10115 Berlin, Germany

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please ensure that everything is well-packaged and does not have any damage.

Please select a shipping service with tracking and shipping insurance.

Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

• To Kelim Atelier Berlin c/o Dizman, Bergstr.1, 10115 Berlin, Germany, Email address: hello@kelimatelier.de

• I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods ()/for the provision of the following service (*)

• Ordered on ()/received on ()

• Name of consumer(s)

• Address of consumer(s)

• Signature of consumer(s) (only if this form is notified on paper)

• Date

If you have any questions, please contact us at hello@kelimatelier.de.